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This page contains important information in English.

CUSTOMER SERVICE

Rauman Energia Oy
Email: asiakaspalvelu@raumanenergia.fi
Phone: +358 28377 8778, open Mon-Fri 8am to 6pm
Visiting address / customer service point: Kairakatu 4, open Mon-Fri noon to 3pm. In July by appointment only. Booking an appointment at: https://raumanenergia.fi/yhteystiedot/ota-yhteytta

BILLS AND PAYMENT 

Lowell Oy will be happy to help you with any questions you may have about paying your bill.

Email: laskutus@lowell.com
Phone: +358 2270 0390, open Mon-Fri 8am to 6pm, Sat 10am to 3pm

You can use the My Lowell service to

  • view your bill details and print a copy of your invoice in PDF format

  • view your past bills

  • postpone the due date of your electricity bill before the bill falls due for payment

  • chat with Lowell customer advisors

SERVICE OUTAGES

In the event of electricity network and district heating outages, you can contact our helpdesk service on 02 8377 8700.
The service is available 24 hours a day.

For information on service outages and planned outages due to maintenance work in Rauman Energia’s electricity network, please see the outage map.

MOVING TO A NEW HOME

Contact an electricity supplier and sign an electricity sales contract.

When you move into your new home, contact the electricity supplier of your choice and sign an electricity sales contract. The electricity supplier is responsible for your contract, so unfortunately, we at Rauman Energia cannot accept your notification of change of address. Your electricity supplier will inform us of your change of address once they receive your notification.

If necessary, don’t forget to terminate the electricity sales contract for your old home by contacting your electricity supplier.

Electricity network contract with Rauman Energia

When you move to a new home, you do not need to contact Rauman Energia. Your electricity supplier will notify us of your electricity sales contract, and we will automatically send you a confirmation of the electricity network contract.

FREQUENTLY ASKED QUESTIONS

What does my electricity bill consist of?

The total price of electricity consists of three components: the share of electricity sales, electricity distribution, and electricity taxes. Your electricity supplier will charge you for the sale of electricity. As the electricity network company, Rauman Energia bills for transmission, electricity taxes, and VAT, which are paid to the state.

How do I postpone the due date of my electricity bill?

You can postpone the due date of your electricity bill free of charge on My Lowell Invoicing. The change must be made before the bill falls due for payment. Log in to My Lowell here.

How do I switch to e-invoicing?

You can order an e-invoice from your online bank. To enable e-invoicing, you will need the reference number found on your latest electricity bill. Choose Rauman Energia Oy or Rauman Energia Sähköverkko Oy as your invoicer. You can get more detailed instructions from your online bank.

Can I receive my invoice directly to my email?

We also offer e-mail invoicing as an invoicing option. Contact our customer service to request your electricity bill as a monthly PDF file.

Why am I getting two electricity bills?

Electricity distribution and electricity sales are separated from one another. Your electricity supplier will send you an invoice for the sale of electricity. You are charged for electricity distribution (i.e. the network service) by the electricity network company in whose distribution area your place of consumption, such as your summer cottage or detached house, is located. If you buy your electricity from Omavoima and your place of electricity consumption is located in the network area of Rauman Energia Sähköverkko Oy, Valkeakosken Energia Oy or Vakka-Suomen Voima Oy, you will receive only one electricity bill, which will include the electricity network charge and electricity sales charge.

I have lost my electricity bill. How can I get a copy of my bill?

You can browse all your electricity bills free of charge using My Lowell Invoicing.

Why do electricity bills vary from month to month?

Electricity bills are based on the amount of energy consumed during the previous billing period. For this reason, at least in homes heated with electricity, your electricity bill can be significantly higher in the winter than in the summer, as the amount of electricity used is much higher.

I am moving house; how do I get electricity in my new home?

Sign an electricity sales contract with the electricity supplier of your choice at least two weeks before you move into your new home. You do not need to notify us separately, we will get the necessary information from your electricity sales contract. After that, we will send you an electricity network contract. At the same time, we will make sure that the electricity is working from the day you move in. Please note that electricity sales contracts are always address-specific, so you can have several contracts in force at the same time at different addresses.

What is an electricity network contract?

An electricity network contract is a contract for electricity transmission and network services. Once you have signed an electricity sales contract with the electricity supplier of your choice, we will be notified of the start of your electricity sales contract and send you an electricity network contract. You do not need to contact Rauman Energia. You cannot choose your electricity network company. The local electricity network company is always responsible for network services.